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View Printable VersionCertifications
ISO 9001:2008
ISO 13485:2003
ITAR Certified
FAQ
Who do I contact with questions?
You can contact JEM Electronics at (508) 749-3577 or support@jemcables.com. For additional contacts, please see our Contact Us page.
How do I track my order?
You can obtain your UPS tracking number by logging into your account and then entering the order number you want to track in "Current Order Status." Please make sure you enter any leading zeros associated with your order number. After you enter your order number, select the "Submit" button. In the next window that opens, select your order number. At the bottom of the "Order Lookup" window, you will see your UPS tracking number. You must go to www.ups.com and enter the tracking number to track your order.
If you have any questions or difficulties tracking your order, please contact us at (508) 749-3577 or support@jemcables.com.
How do I set up a return?
In order to return a product, you must contact JEM Electronics within 10 days of the order delivery to obtain a Return Material Authorization number. If there is a manufacturer's defect, you must contact JEM Electronics within 10 days of the order delivery to obtain a Return Material Authorization. All returns except those due to a manufacturer's defect will be subject to a 15% restocking fee except the armored fiber cables which are non-cancelable, non-returnable. Custom orders are non-cancelable, non-returnable. All returned products must be shipped prepaid. Shipping charges will be refunded if the product is being returned as a result of a manufacturer's defect. For further information regarding a return, please call (508) 749-3577 or email
Can JEM assist me with box builds or custom wire harness assemblies?
Yes, JEM Electronics Online Store is a division of JEM Electronics, Inc., a custom cable manufacturer. You can check out our Box Builds Page and our Wire Harness Assembly Page. For assistance, you can call (508) 749-3577 or send an email to info@jemelectronics.com.
Is JEM Electronics ISO Certified?
Yes, JEM Electronics is ISO certified. You can review the ISO Certifications by visiting our Certifications Page.
What is JEM Electronics' CAGE Code?
JEM Cable & Fiber's CAGE Code is 3DTF7.
What are JEM’s shipping charges?
JEM Electronics' shipping charges are based upon the total cost of your order.
When will my order ship?
Orders for stock items placed by 3 pm on business days will ship the same day. Orders for stock items placed after 3 pm will ship the next business day.
What method of payments options are available?
If you do not have an account with JEM Electronics, Inc., you can pay with American Express, Discover, MasterCard or Visa. If you have an account with JEM Electronics, Inc., you have the choice to pay with American Express, Discover, MasterCard or Visa or you can issue a Purchase Order number when checking out.
What are JEM’s terms and conditions?
To view JEM's Terms and Conditions, please see our Terms of Use page.
What is JEM’s privacy policy?
To view JEM's Privacy Policy, please see our Privacy Policy page.
How do you secure your website?
JEM Electronics' website is an Authorize.Net Verified Merchant. JEM also subscribes to Authorize.Net's Fraud Detection Suite, which is an additional service to identify, manage and prevent suspicious and potentially fraudulent transactions. For more information on how JEM secures its website, please contact us at 508-749-3577 or info@jemcables.com.